Telavita Coordinated Care

The annual economic cost of mental disorders in Latin America is $208B. 44.8% of all people in Latin America will suffer from a mental disorder over the course of their lives. The current health care system in Latin American countries is not able to treat the increasing number of people with diagnosed mental disorders, which is leading to ever increasing costs of treament. Furthermore, not enough effort is spent on preventing mental disorders, even though prevention has the ability to significantly reduce the total cost of treatment over the course of a patient's life.  

Telavita offers mental health treatments for patients with diagnosed mental disorders to health insurance providers and the public sector health care system, by offering online therapy and online psychiatric consultations with its own trained clinical staff, via a proprietary telemedicine platform. Telavita is able to reduce the time and cost of treatment by 33%, while reducing the unnecessary use of emergency care services by 83%, and delivering an ROI of 5x to insurers.

Furthermore, Telavita offers corporate mental health programs to employers (including the public sector), which are focused on the promotion of emotional well-being and the prevention of mental disorders. These corporate programs consist of online screenings of emotional well-being, which allow us to design personalized care journeys for every employee. Over the course of the program, employees are able to participate in workshops and discussion groups, receive educational materials, conduct guided exercises and interact with our team of care navigators, in order to stimulate behavioral change. Those patients with elevated risk of developing a mental disorder are invited to schedule online therapy or psychiatry consultations with our clinical staff, in order to prevent the development of clinical symptoms. Telavita is able to reduce mental health related health insurance costs by 2.4x, turnover by 3.8x, absenteeism by 3.2x and presenteeism by 6.8x. 

Telavita started out attending health insurance providers, then expanded to serving employers. More recently, Telavita has started offering its services to the public sector. In that regard, Telavita attends people with health insurance, people with employment, and now also people who have access to benefits by the government. 

For example, Telavita provides mental health treament to some of Brazil's largest health insurance providers, including Bradesco (3M lives), Amil (2.5M lives), Cassi (850k lives), Care Plus (100k lives), Omint (100k lives) and others. Furthermore, Telavita attends 17k employees of Brazil's largest airline (including ground and maintenance staff), 40k employees of Brazil's largest hospital network (including nurses and maintenance staff), and 120k employees of São Paulo's state police force. In a recent estimate, more than 50% of all of Telavita's patients are considered in the Brazilian social classes C, D and E, which are considered underserved. 

By providing treatment and prevention services to these underserved populations, Telavita is able to improve the mental and emotional health of patients with diagnosed mental disorders, and prevent healthy individuals from developing mental disorders. 

Telavita's founders are uniquely motivated by the purpose of promoting and democratizing access to quality mental health care across Latin America, as they and their families have been impacted by mental health issued over the course of their lives. Over the last few years, the founders and the team have created connexions across the health sector in Brazil to better understand, study and serve the needs of the communities we attend. In partnership with our private and public sector clients, we adapt and evolve our services to continuously improve the outcomes we provide.

Telavita currently attends a population of more than 6M lives across Brazil, including health insurers, employers and the public sector. Telavita has attended tens of thousands of patients, with hundreds of thousands of consultations. Telavita's annual revenue currently exceeds $3M, with a monthly growth rate of 10%. 

As Telavita continues to expand its services, we intend to continue improving our services, and broaden our reach into the private and public sectors. We hope that Solve can help us on both fronts - product development, with the help of mentors with experience in the health care sector, as well as scaling our commercial reach with the help of mentors with sales experience in the private and public sectors.

By relying on a proprietary telemedicine platform, our own trained clinical staff, and our evidence-based methodology, Telavita is able to deliver significantly better results in the treatment and prevention of mental disorders. 

Telavita's work is already having an impact on the mental health of the people we serve. By applying internationally recognized scales for the assessment of mental disorders, we are able to measure the impact on the mental health of our patients. Our evidence-based methodology, as applied by our trained clinical staff, reduces severe symptoms of depression and anxiety by 74%, over the course of a standardized three-month protocol. Furthermore, we are able to reduce the unnecessary use of emergency care services by 83%, and generate an ROI of more than 10x, by reducing health insurance costs, employee absenteeism and turnover, while increasing employee satisfaction and productivity. Finally, we are able to reduce the incidence of suicidal ideation, and have received numerous reports of having saved many lives through our interventions and treatments.

We measure the impact of our services by accompanying our patients' emotional health assessments. To that end, we use internationally recognized standardized tests for mental disorders like overall health (SF12), depression (PHQ9), anxiety (GAD7), stress (DASS21) and burnout (Prochaska). By comparing our patients' scores before, during and after our treatment protocols, we are able to measure the impact we have. In addition to these measurements, we are also able to measure the economic impact of our services, by accompanying key indicators of our clients, like mental health related insurance costs, employee absenteeism and turnover, employee satisfaction and productivity. 

Telavita has developed a proprietary telemedicine platform, which allows patients to conduct online therapy and telemedicine consultations with its own trained clinical staff, adhering to international standards for data privacy and interoperability. This platform consists of several modules: selection of professionals, consultation scheduling, online consultation, online screening, electronic healthcare records, educational content, guided exercises, therapy chatbot, patient dashboard, professional administration, professional dashboard, client administration, client dashboard, eligibility verification, revenue management and invoicing, customer support, technical support, and more.

50 full-time employees

700 clinical staff, psychologists and psychiatrists, autonomous, yet dedicated

Telavita launched in 2019, and has been operating and scaling for the last five years

Diversity is one of Telavita's core values, and our recruiting process is designed to provide for a diverse and inclusive workplace. Telavita has three founders, one being a foreigner in Brazil, one being a black founder, and one being female. Telavita's staff is currently around 40% female and 30% non-white, and was recognized as one of the most diverse startups in Cubo's people awards 2023.

When attending insurance providers, Telavita charges a fee for every consulation, and retains a percentage of this fee (while paying the remainder to the professional attending the patient). 

When attending employers, Telavita charges a fixed fee per eligible employee per month.

Telavita has been growing around 10% month on month since our launch in 2019, and has reached breakeven, thus proving that our business is financially sustainable.