FICHAYA

Fichaya is a customer experienced focused firm which delivers the ultimate cleaning experience with the aid of technology and customer service, fichaya also helps it customers better maximize their time by spending it on what matters thereby increasing their productivity.

We are passionate about solving the dearth in quality home and corporate cleaning services by providing the ultimate cleaning experience, professionalism, trust and ultimately helping customers to better maximize their time while we clean their personal spaces.

We strongly believe that there is more the world has to offer especially in spaces where the need is on the increase.

People around this part of the world, live such busy lives, with jobs demanding more of our time, professional deadlines waiting to be met, all of these many times impact on our live-in space, leaving it unattended to with limited option as to who to find to attend to it, while not leaving security and a job well done out of these considerations, and on the other hand, we have the "undervalued"groups in the society, who have been systematically excluded from opportunities that are open to others, because they are discriminated against on the basis of poor educational background, how they look, smell or other social identity. An individual from this group might have spent the week hungry and idle with little or no opportunity to give value that may exist waiting to be tapped, thereby also restricting the chance to be empowered socially and financially.

It's in helping these two connect whilst addressing issues that might restrict connecting flows is where Fichaya comes in. 

1. Corporate Organisations: At Fichaya we offer affordable cleaning packages for corporate organizations thereby helping increase their overall levels of productivity as a result of the clean and condusive environment we help create.

2. The vibrant working class individuals: Fichaya is a customer experience company that provides the ultimate cleaning experience with the aid of technology and customer service.  We do the heavy lifting required to keep your personal spaces clean allow you to focus on the more important things thereby increasing your overall productivity.

3. Cleaners (whom are generally undervalued): At Fichaya we are not only passionate about providing the ultimate cleaning experience, we are also driven to empower an ecosystem of undervalued people who we employ as Fichaya Associates, an average Fichaya Associate can earn up to N120,000 monthly.

Fichaya.com, an online cleaning service is set to transform home cleaning experiences in Nigeria. The company which is based in Lagos is powered by technology and impact. And it has a mission to ensure that the best customer experiences are delivered to customers.

The company is more than an online cleaning company, as we are committed to empowering cleaning associates both socially and economically. 

With our business model, cleaning associates can earn up to $330/month from the industry average of $69/month. 

Fichaya realised that it is stressful for millennials or even working class people to clean their homes after a long week. But today, customers can book their cleaning in 3 steps- 

# Go on www.fichaya.com,

# Subscribe to any of our cleaning plans and cleaning cycle

#Pay; a well vetted and trained cleaning associate will be paired. 

We have tested the process manually for slightly over 18 months now and we have gone ahead to automate for sale.

For the next few months the company plans to deliver on customer satisfaction, grow their database of customers and associates, while also planning to announce ‘The Fichaya Community Ambassador Program’ for estates. One of the primary aim will be for Fichaya to be a part of driving a sense of community. 

Fichaya.com, an online cleaning service is set to transform home cleaning experiences in Nigeria. The company which is based in Lagos is powered by technology and impact. And it has a mission to ensure that the best customer experiences are delivered to customers.

The company is more than an online cleaning company, as we are committed to empowering cleaning associates both socially and economically.

With our business model, cleaning associates can earn up to $330/month from the industry average of $69/month.

Fichaya realised that it is stressful for millennials or even working class people to clean their homes after a long week. But today, customers can book their cleaning in 3 steps-

# Go on www.fichaya.com,

# Subscribe to any of our cleaning plans and cleaning cycle

#Pay; a well vetted and trained cleaning associate will be paired.

We have tested the process manually for slightly over 18 months now and we have gone ahead to automate for sale.

For the next few months the company plans to deliver on customer satisfaction, grow their database of customers and associates, while also planning to announce ‘The Fichaya Community Ambassador Program’ for estates. One of the primary aim will be for Fichaya to be a part of driving a sense of community.

Fichaya relies on software technology for process automation. There are three parts of automation which includes-

1. Customers to be able to go on Fichaya.com to book a selected cycle of their monthly home cleaning and then, pay powered by a payment processor. This means that customers are automatically debited every month based on their selected frequency of cleaning.

2. Cleaning associates are also able to go on Fichaya.com to 'become an associate'. This means they fill in all required information needed to verify them and go on to the next stage- interview stage.

3. Payments from Operations team. We pay our cleaning associates every two weeks in a month. So the system is able to calculate the total number of homes cleaned by associates and then, pays each individual cleaning associate upon initiation and checks.

Fichaya cleaning services is passionate about providing conducive environments, that make people productive & comfortable. Also, being a topnotch tech company that empowers the labor market (our target specifically being the under-valued and socially excluded) through our services.

Hence, our aim to be the connection between a conducive environment,
our clients productivity and empowered citizens.

To reach our ambition, we use a unique Theory of Change that is built upon two integrated pillars:

• Developing a functioning and enabling cleaning service, which is powered by technology and impact at an affordable price.One of our CUSTOMER STORIES
• Empowering the eco-system of undervalued people that will offer the best cleaning experience through technology and customer service.

Presently: We currently serve over 50 Customers & 10 Coporates 
1 Year: The target is to have 200 Returning Customers & 50 Coporates

Hiring the right team to build and economically impact over 1million people with the skill of cleaning. Here are a few things we hope to accomplish doing this- 

1. Geographical Expansion: Expansion into 2 New Nigerian Cities, Ghana & Kenya
2. Product Development: Developing a whitelisted & SaaS version of the Fichaya Technology Infrastructure
3. Market Development: Expansion into other vertical service lines such as Fichaya Nanny's, Fichaya Drivers, Fichaya Mechanics, etc

- Funding
- Lack of Adequate Manpower for Cleaning Services & Technology

Funding: We are working on raising for a pre seed investment round to enable us scale with speed, however we are also concerned on keeping the business profitable
Manpower: We hope to leverage on partnerships with organizations that have the manpower needed to adress the demand achieved from scale

N/A

5 Full-time Staff, 15 Part-time Staff and 3 Contractors

Team

Ejimonye
(C.E.O)
“She holds a BSc. In Economics & Management from Aston University, Birmingham.
Ejimonye is passionate about helping startups grow & is a trained payment professional who has worked in some of the top payment companies in Africa.
She is the Founder of “Fichaya” & also, a professional’s group called “
Konnect’dby Professionals”. She’s passionate about empowering people.”

Deji
(C.P.O)
“A product magician, driven by building products which help solve real life problems commonly encountered by millions of people worldwide and over the years he has successfully built and managed several successful products 
in the Clean Tech, Consulting, Educational, E Commerce and Financial Technology Industries.”

Tolu
(C.T.O)
“A multidisciplinary software developer with extensive experience in digital products development and management. Affiliated with Chicago Institute of Business, Traders of Africa and 9pay”

- Fibre: https://fibre.com/

- Spleet: https://spleet.ng/

- PiggyVest:  https://www.piggyvest.com/

- Kudi: https://kudi.co/

Present Revenue Business Models: Our present business models include
i. Transactional/Web Sales Revenue Model: Customers can make one off payments on cleaning jobs done and Fichaya gets immediate value for such payment, this applies for Deep Cleanings, Post Construction Cleanings and some Cooperate Cleanings.
ii. Subscription Model: In an order to aid flexibility we allow for various subscription models such as 
1. Weekly Subscription
2. Bi Weekly Subscription
3. Bi Monthly Subscription
4. Monthly Subscription


Future Revenue Business Models: In addition to the present revenue models some future business models we plan to employ include

i. Fichaya Add Based Revenue Model: Making money from strategically placed adverts which can be easily monetized

ii. Affiliate Marketing Revenue Model: Here Fichaya customers and cleaning associates are encouraged by being rewarded for every referrals they on-board
iii. Indirect Sales Revenue Model: This will involve the use of agents and resellers to sell the Fichaya service

- Geographical Expansion: 20% - Expansion into 4 New Nigerian Cities, East Africa + Ghana & South Africa

- Product Development: 40% - Developed a whitelisted & SaaS version of the Fichaya Technology Infrastructure which can be used by other partners & competing organizations.

- Market Development: 40% - Expansion into other vertical service lines such as Fichaya Nanny's, Fichaya Drivers, Fichaya Mechanics, etc

Fichaya is applying to solve for the following reasons:
Network & Partnerships: We at Fichaya are looking to leverage on the vast network the Solve Challenge brings to the table. This will help in securing partnerships that can help drive the adoption of fichaya forward thereby increasing ROI at scale

Learning: We are also looking to learn from the experience of the Solve team and other participants. We hope to broaden our horizona by rubbing minds with participants from all over the world and leveraging on their vast experience

Funding: The grant & price money available for winning will also go a long way in helpign Fichaya scale its services in a quicker manner thereby solving real live problems for as many persons as possible worldwide

Not applicable

- Real Estate/Housing Organizations such as Spleet - Cross Marketing Opportunities enabling Fichaya to offer its services to its customer base
- Construction Firms Such as Julius Berger - Cross Marketing Opportunities
- Google - Product Collaborations enabling both organizations to share brand equity
- E commerce Firms [Konga, Jumia, Mall for Africa] - Cross Marketing Opportunities

Not applicable

At Fichaya we are very big on communities and believe that the best way to impact a world is a community at a time.  With the GM prize on community innovation we will be able to scale our service offering in the following manner: 

1. Marketing: 10% - ATL & BTL, Digital Marketing, Direct Sales Agents, Brand TOM Awareness
2. Human Resources: 15% - Hiring the right team, HMO, Pensions, Statutory & Government Taxes
3. General Operations & Administration: 10% - Cleaning Equipments, Operations, Legal, Travel
4. Geographical Expansion: 20% - Expansion into 4 New Nigerian Cities, East Africa + Ghana & South Africa
5. Product Development: 20% - Developing a whitelisted & SaaS version of the Fichaya Technology Infrastructure
6. Market Development: 25% - Expansion into other vertical service lines such as Fichaya Nanny's, Fichaya Drivers, Fichaya Mechanics, etc

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