Lynk
A technology platform connecting informal workers to new clients
Hear the Pitch
The Problem
In the informal sector, there are few opportunities to reliably match workers with new clients. Informal workers rarely apply for jobs with formal tools like CVs or references. Instead, the vast majority of work is granted through informal connections and sheer chance. This results in low wages, irregular work, and few opportunities for professional growth.
The Solution
Lynk bridges this gap, using the power of social networking tools like LinkedIn to match informal workers to employers.
With Lynk, workers create career identity profiles that display relevant skills, certifications, and employer ratings. To find workers, employers can send out job requests in over 70 categories. Lynk’s system identifies workers with the relevant skills and allows them to bid for the job. Workers can participate via the internet, SMS, or phone, meaning anyone can participate— regardless of their level of connectivity.
Once the job is complete, the system collects feedback from the employer, which goes directly onto the workers’ profiles, helping competent workers get more work and earn higher pay over time.
Market Opportunity
- Every month, in Nairobi alone, households and businesses buy close to $80 million worth of products and services from informal sector workers.
- The informal sector accounts for more than 80 percent of Africa’s labor force.
- Informal workers operate under a high degree of vulnerability, resulting in small and unpredictable incomes, poor working conditions, and low productivity
Organization Highlights
- In the past two years, Lynk has connected informal sector workers in Kenya to over 25,500 completed jobs with 80 percent customer retention, an average of 28 jobs completed per customer, and 17 percent month-over-month growth
- Awards: Global Youth Economic Opportunities Ideathon, Startup Safaris, Save the Children Prize for Breakthrough Innovations for Children
- Media: Devex, Disrupt Africa
Existing Partnerships
Lynk currently partners with cross-sector organizations to promote career growth opportunities in Kenya’s informal economy, such as:
- A marketing partnership with Safaricom, a large mobile network operator with interests in the informal sector
- Property developers in Kenya as a source of business demand
- Vocational training schools as a source of recruiting and onboarding informal workers onto the platform
Organization Goals
Lynk seeks to:
- Expand offerings for informal workers, such as integrating e-learning on loans or credit tools
- Reach over 2,000 jobs per day by 2021: the more jobs Lynk facilitates, the more Lynk can extract insights to further automate and improve processes and reduce costs
- Raise a Series A equity round of $2.5 million to invest heavily into multichannel customer marketing, validate and build additional revenue streams, and build a world-class team
Partnership Goals
To reach the goals mentioned above, Lynk seeks partnerships to:
- Increase fundraising by pitching to investors or grantors
- Grow demand through digital marketing, traditional marketing, and new customer-facing sales lines such as Lynk for Business, which packages Lynk's existing products as a business-to-business offering
- Support research and development to advance technology and processes to automate Lynk’s job management, worker recruitment, and job listings
Over 1,000 workers to-date (and thousands to come) have been vetted for technical and soft skills, and then given their own profiles with details on skills, qualifications, and previous experience. Lynk has 3 customer-facing products to connect workers on the platform - we call them Pros - to jobs: Lynk Request allows Pros to bid on jobs which they receive by SMS; Lynk Shop enables Pros to list ready-to-buy products and services on a browseable e-commerce site; and Lynk Projects gives access to jobs on large Lynk-managed construction or interior design projects. Ratings and comments for these jobs grow Pros' profiles, encouraging more work for good work and career growth. In the future, we aim to build more of the entrepreneurship infrastructure which will enable Pros to thrive, from integrated e-learning within our Pro App, to loans or tools on credit.
- Other (Please Explain Below)
- The Flex and Gig Economy
(a) Launch the Lynk Pro App which will significantly improve internal operations, our offering to Pros, and automate the manual processing of SMS messages or phone calls.
(b) Grow the Lynk Shop, which soft-launched in June 2018. We will work with Pros to list new products and increase demand for Pros' services.
(c) Begin marketing: Lynk has grown to delivering over 1,000 jobs per month almost entirely by word of mouth. We will begin actively marketing over the next year to increase demand for all of Lynk's products.
- Sub-Saharan Africa
- For-Profit
- 20+
- 3-4 years
- Lynk Request: Lynk's core product currently facilitates 1,000 jobs/month.
- Lynk Shop: Our new product enables Pros to offer ready-to-buy products and services from a browseable site.
- Lynk Projects: Our project management team win medium-sized construction and interior design projects, and engages Pros from the platform to deliver the composite parts of the project.
Lynk operates as a sustainable business, charging a standard 10% commission to the customer (not the Pros). Our business model is based on scale, with an objective is to reach over 2,000 jobs/day by 2021. As we grow, our work gets easier as the more jobs we facilitate, the more we are able to extract insights about our Pros, customers, and the informal ecosystem as a whole to help us further automate and improve our processes further reducing costs.
(1) Marketing. Lynk has grown entirely by word-of-mouth to-date, but we are now ready to begin marketing. We would engage a Marketing Manager to help grow demand smartly, including digital marketing, traditional marketing, and new customer-facing sales lines such as Lynk for Business (which packages Lynk's existing products as a B2B offering).
(2) R&D on automation. As discussed above, we have significantly increased our automation in jobmatching, and will seek to invest into the technology and processes which can automate job management, Pro recruitment, and Shop listing.
- Regulatory authorities insist that digital marketplaces are 'employers', resulting in significantly higher costs and bureaucracy.
- New and existing entrants compete with Lynk in the informal jobmatching space.
Internal risks:
- Key team members leave: Lynk's founding team and senior leadership are all long-term committed to Lynk, and incentivised to do so with equity packages.
- Lynk' business model recognizes a percentage of cut out. We seek to reduce this through offering services in 70+ categories; making it convenient to work through Lynk through easy booking and job management through App; and incentivising Pros to want to use Lynk.
- Other (Please Explain Below)
Stats
In the past two years, Lynk has connected informal sector workers in Kenya to more than 25,500 jobs and paid out over $2 million to informal sector workers.
Solver Team
Organization Type:
For-profit
Headquarters:
Nairobi, Kenya
Stage:
Scale
Working in:
Kenya
Employees:
20+
Website:
https://lynk.co.ke/
CEO