dondoctor x Pendulum

dondoctor is a technology company focused on digitizing patient access and interaction with the healthcare system. The dondoctor team believes that technology can provide an efficient, transparent, inclusive, and convenient health system for all Latin Americans.

In 2022, Solve Innovation Future partnered with dondoctor through an equity investment structured as a Simple Agreement for Future Equity (SAFE), a standard investment tool that helps innovators work quickly by standardizing terms across investors and does not require an agreement on a valuation.

Since 2018 dondoctor has leveraged their analytics platform to identify significant gaps in healthcare service delivery, including 51 minutes on the phone to get an appointment booked and up to 37 days on average to wait to see a doctor. For clinics, more than 30% of the gross margin is allocated to call center costs, and 38% of available appointments are lost because of unfilled spots and no-shows.

Through Solve, dondoctor met Pendulum: a company that leverages AI solutions to provide accurate demand forecasts, optimal resource management, and robust asset tracking, for customers to increase revenue and service levels while decreasing costs and waste. In 2023, Solve Innovation Future partnered with Pendulum by making an equity investment.

Together dondoctor and Pendulum are working to leverage the predictive capacity of AI technology to support dondoctor’s clients. To date, Pendulum’s AI-driven forecasts have enabled health systems using dondoctor to identify 16-20% more no-shows on average–the equivalent of recovering up to 20,000 appointments every month. In partnership, the teams are proving that collaboration can help both companies grow and that partnership can accelerate the impact and progress to ensure that all people have access to high-quality healthcare.